Privacy policy

This policy explains how Clickroom collects, uses, and protects personal data, whether you’re visiting our website, getting in touch, or working with us as a client.

At Clickroom, we respect your privacy and are committed to protecting the personal data you share with us. By using this website, you agree to the collection and use of information in accordance with this policy.

Who we are

Clickroom is the data controller for the personal data described in this policy, unless stated otherwise.

Business name: Clickroom Digital
Contact email address: hello@clickroom.co.uk
Address: Ribby Road, Kirkham, Lancashire, PR4 2BB. United Kingdom

What we collect

Depending on how you interact with us, we may collect:

Contact details you give us, name, email, phone number, business name, when you submit an enquiry form, book a call, or sign up to hear from us
Project and billing information, if you become a client, including business address, payment details, and details of the services agreed
Communications, records of emails, calls, and meetings related to your enquiry or project
Website usage data, collected automatically via analytics cookies when you visit our site, e.g. pages viewed, time on site, general location, device type

How we use it

We use personal data to:

Respond to enquiries and provide quotes or proposals
Deliver, manage, and invoice for the services set out in a signed agreement
Send updates and communications relevant to an ongoing project or retainer
Send marketing communications, only where you’ve opted in, and you can unsubscribe at any time
Understand how our website is used, so we can improve it
Meet our own legal, accounting, and tax obligations

Our legal basis for processing

Contract, where processing is necessary to deliver a service you’ve agreed to
Consent, for marketing communications and non-essential cookies, which you can withdraw at any time
Legitimate interests, for website analytics and responding to general enquiries
Legal obligation, for records we’re required to keep, such as invoices for accounting purposes

Cookies

Our website uses cookies to help it function and to understand how visitors use it. Where cookies aren’t strictly necessary for the site to work, we’ll ask for your consent before setting them. You can manage or withdraw cookie consent at any time through your browser settings or our cookie banner.

Who we share data with

We don’t sell personal data. We may share it with:

Service providers who support our business, such as hosting providers, email and CRM tools, and payment processors, only to the extent needed to provide our services
Trusted specialist partners, such as the partner we work with for social media management, where relevant to your project
Professional advisers, such as our accountant, where necessary
Authorities, where we’re required to by law

Some of the tools we use may store data outside the UK or EU. Where that’s the case, we rely on appropriate safeguards, such as Standard Contractual Clauses, to keep your data protected.

Data we process on behalf of clients

Where we manage hosting, security, or performance services for a client’s website, we may have access to personal data submitted by that client’s own visitors, for example, through contact forms or analytics. In this context, our client is the data controller and Clickroom acts as a data processor, handling that data only as instructed by the client and only for the purpose of delivering the agreed services. A separate data processing agreement may be put in place with individual clients where appropriate, this policy doesn’t replace that.

How long we keep data

Enquiry details from businesses that don’t go on to become clients are kept for up to 12 months, then deleted
Client project files and working copies are kept for 30 days after an engagement ends, then deleted, as set out in our Cancellation & Off-boarding Policy
Signed agreements and invoices are retained for at least 6 years, in line with UK accounting and tax record-keeping requirements
Marketing contact details are kept until you unsubscribe or ask us to remove them

Your rights

Under UK data protection law, you have the right to:

Ask what personal data we hold about you, and get a copy of it
Ask us to correct inaccurate data
Ask us to delete your data, where there’s no legal reason for us to keep it
Object to or restrict certain kinds of processing, including marketing
Ask for your data in a portable format, where technically feasible
Withdraw consent at any time, where we’re relying on consent

To exercise any of these rights, contact us at hello@clickroom.co.uk. If you’re not satisfied with how we’ve handled your data, you have the right to complain to the Information Commissioner’s Office (ico.org.uk).

Keeping data secure

We use reasonable technical and organisational measures to protect personal data against unauthorised access, loss, or misuse, including restricted access to client systems, and revoking access promptly when an engagement ends, as set out in our Cancellation & Off-boarding Policy.

Children

Our services are aimed at businesses, not individual consumers or children. We don’t knowingly collect personal data from children.

Changes to this policy

We may update this policy from time to time. The most recent version will always be available on our website, with the date it was last updated.

Last updated: 22nd September 2026

Contact us

If you have any questions about this policy or how we handle your data, contact us at hello@clickroom.co.uk.